CX Strategy

🔎 Areas we typically look at

• Communication channels

• Customer facing communication (website, emails, etc.)

• Technology stack / SaaS utilization

• Manual processes during customer interaction

As customer satisfaction, loyalty, and growth is at the center of your customer strategy, we look at channels, data, tone of voice and technology in place.

• Customer queries (type, frequency, tone etc.)

• Purchase behavior

• Reviews (channels, tone etc.)