Our team and our experience

Alex started his career in AdTech developing global B2B partnerships strategies with retail and marketing agencies. He led eCommerce in Africa and joined Freshworks (NSDQ: FRSH) in 2016.

Alex was responsible for building out the professional services team globally. During that time, he led CX and EX projects implementing new software and processes for customers such as Klarna, GetYourGuide, Metro Group and Trainline. Later, Alex built the Global Partner Program for Solution and Integration Partners at Freshworks.

In 2023, Alex and his family moved to Sydney, where he worked with Venture Capital funds and accelerator programs, such as the second-largest accelerator in the world, Techstars, as a mentor for startups. He is an advisor and investor in various B2B companies

Nikilesh Premkumar

As a CX leader with over 13 years of expertise in customer support, success, and onboarding, Nikilesh has driven significant improvements in revenue, customer retention, and operational efficiency at top firms like Freshworks, Responsive, and DevRev. Specialised in implementing strategic programs that future-proof customer and employee experience strategies, reducing churn and enhancing satisfaction.

At Responsive (formerly RFPIO), Nikilesh led the operational management team’s growth by setting measurable OKRs, managing budgets, and driving customer-centric initiatives and streamlining operations for increased efficiency.

At Freshworks (NSDQ: FRSH), spearheaded the creation of a new revenue stream through innovative customer support, directly influencing new license sales within a few weeks. He also revamped onboarding processes, and digital adoption framework for customers across segments, achieving a 75% reduction in turnaround time and cutting customer spending by 40%. The blend of technical and leadership skills ensures that he can help your business grow by creating resilient and scalable CX and EX strategies.

Alex Scholz